- Signatory of the Sustainable IT Charter
Digital Services Companies
IT, telecoms
30 contributors
paris, France
rse@oppycx.com
Presentation
Créée en 2005 et filiale du groupe Vocalcom jusqu’en 2019, Opportunity est devenu rapidement un acteur de référence dans le domaine du recouvrement digital.
Devenue indépendante en 2020 par le biais d’un LBO, Opportunity a diversifié son activité et propose une plateforme Saas et des solutions digitales pour automatiser, simplifier et personnaliser les parcours client sur tous les canaux.
Opportunity accompagne ses clients sur l’ensemble du cycle de vie client :
• Acquisition et Engagement : génération de leads intentionnistes, contrat vocal et solutions de souscription multicanal.
• Marketing conversationnel : Business messaging et nouveaux médias (videobot, RCS, Sms conversationnel, Chat et Voicebot…)
• Relation client digitale : Automation des interactions à fort volume, feed back management, monitoring de la fidélisation.
• Recouvrement digital : Relances digitales des impayés et solutions de régularisation mobile centric.
Opportunity orchestre plusieurs centaines de millions d’interactions par an pour le compte de ses clients, composés de grands comptes leaders de leur marché (Internet et télécommunication, Médias, Retail, Banques et Sociétés financières, Assurance et Mutuelles, Utilities (électricité, eau…), services aux particuliers).
Réputée pour ses innovations et son expertise de la relation client, Opportunity conjugue son énergie, ses idées et ses talents avec ceux de ses partenaires afin de proposer les solutions les plus performantes. Engagée depuis de nombreuses années auprès de clients particulièrement exigeants et dans un numérique responsable, ses solutions sont conçues pour répondre aux exigences élevées de sécurité et de compliance.
Planned commitments and actions
- Raise awareness on Sustainable IT (e.g. information workshop, MOOC, dissemination of good practice guides)
- Implementing data governance of your organisation and GDPR compliance or by following the principles of the GDPR in compliance with locally applicable data protection rules locally applicable data protection rules for other countries
- Deployment of a security plan for its digital environments (antivirus, VPN, supplier audits, permanent monitoring)
- Evaluate the robustness of its infrastructures (regular tests) and prioritise European infrastructures
- Favour the purchase of sustainable equipment (reparability and durability criteria)
- Integrate environmental requirements in my calls for tender and establish a dialogue and measurement elements over the duration of the service with my suppliers
- Ensuring that its suppliers and service providers comply with their GDPR requirements or follow the principles of the GDPR in compliance with locally applicable data protection rules for other countries, environmental, social and diversity
- Encourage diversity among my service providers, particularly in relation to disability issues
- Use start-ups, associations and sustainable innovation projects to meet my needs for products and services, and participate in the structuring and improvement of these sustainable offers and services
- Measure the energy consumption and impact of my Information System (multi-criteria analysis)
- Avoid unnecessary energy consumption e.g. by switching off at night, weekends and holidays
- Favouring low-impact energy sources
- Plan the archiving and cleaning of data with its teams to reduce their environmental footprint
- Measure the impact of its digital services (e.g. frequency of use or energy consumption) using a multi-criteria and global approach to the entire service (equipment, servers, networks, etc.)
- Ensure the development of useful and efficient digital services
- Reduce the environmental impact of its services: weight of images, videos, plugins, by favouring simpler or less energy-consuming solutions
- Make its digital services accessible to as many people as possible (even in the event of poor connection quality, disability, etc.)
- Facilitate the proper semantic understanding of its digital services in a clear and educational language
- Ensure diversity in the recruitment of IS teams (initial and continuing training, diversity of training, origins, disability status)
- Encourage gender diversity in the digital field at all levels
- Promote work-life balance by, for example, respecting the right to disconnect and arranging for teleworking measures
- Favour the use of local and European tools in order to encourage the consolidation of players who respect the sovereignty of European data
- Encouraging territorial innovations by testing and deploying social and environmental digital products and services