- Signatory of the Sustainable IT Charter
Small/Medium-sized Enterprises (10 to 250 employees)
IT, telecoms
110 contributors
GIERES, France
rse@eloquant.com
Presentation
Spécialiste de la Relation Client depuis 2001, Eloquant est aujourd’hui le seul éditeur SaaS en France à proposer une solution Relation Client globale, destinée à faire vivre à vos clients la plus belle des expériences !
La solution Centre de Contact permet d’optimiser la gestion des interactions entre votre marque et vos clients sur tous les canaux, pour une meilleure productivité des équipes et une satisfaction accrue du client.
Très complémentaire, la solution Mesure Satisfaction Client, recueille, via des enquêtes multicanal, la voix du client aux moments clés de son parcours, et exploite son feedback pour permettre à l’entreprise d’identifier les signaux faibles et de mettre en place des plans d’actions.
Eloquant simplifie votre relation avec vos clients et prospects, en vous délivrant des solutions technologiques fiables et flexibles, et un accompagnement de haut niveau tout au long de votre projet Relation Client : conseil, pilotage projet, déploiement, suivi opérationnel et support, assurés par des équipes engagées à vos côtés.
Planned commitments and actions
- Raise awareness on Sustainable IT (e.g. information workshop, MOOC, dissemination of good practice guides)
- Establish a Sustainable IT Working Group within the organisation
- Communicate to its stakeholders on the actions taken
- Implementing data governance of your organisation and GDPR compliance or by following the principles of the GDPR in compliance with locally applicable data protection rules locally applicable data protection rules for other countries
- Deployment of a security plan for its digital environments (antivirus, VPN, supplier audits, permanent monitoring)
- Evaluate the robustness of its infrastructures (regular tests) and prioritise European infrastructures
- Manage my fleet with an inventory by category
- Measure the lifespan of my equipment by type
- Integrate environmental requirements in my calls for tender and establish a dialogue and measurement elements over the duration of the service with my suppliers
- Ensuring that its suppliers and service providers comply with their GDPR requirements or follow the principles of the GDPR in compliance with locally applicable data protection rules for other countries, environmental, social and diversity
- Measure the energy consumption and impact of my Information System (multi-criteria analysis)
- Avoid unnecessary energy consumption e.g. by switching off at night, weekends and holidays
- Favouring low-impact energy sources
- Plan the archiving and cleaning of data with its teams to reduce their environmental footprint
- Measure the impact of its digital services (e.g. frequency of use or energy consumption) using a multi-criteria and global approach to the entire service (equipment, servers, networks, etc.)
- Make its digital services accessible to as many people as possible (even in the event of poor connection quality, disability, etc.)
- Encourage gender diversity in the digital field at all levels
- Promote work-life balance by, for example, respecting the right to disconnect and arranging for teleworking measures
Actions started
- Raise awareness on Sustainable IT (e.g. information workshop, MOOC, dissemination of good practice guides)
- Establish a Sustainable IT Working Group within the organisation
- Implementing data governance of your organisation and GDPR compliance or by following the principles of the GDPR in compliance with locally applicable data protection rules locally applicable data protection rules for other countries
- Deployment of a security plan for its digital environments (antivirus, VPN, supplier audits, permanent monitoring)
- Evaluate the robustness of its infrastructures (regular tests) and prioritise European infrastructures
- Manage my fleet with an inventory by category
- Engage with actors in the reuse sector and/or the social and solidarity economy in the management of the end-of-life of my equipment
- Integrate environmental requirements in my calls for tender and establish a dialogue and measurement elements over the duration of the service with my suppliers
- Ensuring that its suppliers and service providers comply with their GDPR requirements or follow the principles of the GDPR in compliance with locally applicable data protection rules for other countries, environmental, social and diversity
- Avoid unnecessary energy consumption e.g. by switching off at night, weekends and holidays
- Favouring low-impact energy sources
- Make its digital services accessible to as many people as possible (even in the event of poor connection quality, disability, etc.)
- Ensure diversity in the recruitment of IS teams (initial and continuing training, diversity of training, origins, disability status)
- Encourage gender diversity in the digital field at all levels
- Promote work-life balance by, for example, respecting the right to disconnect and arranging for teleworking measures
- Favour the use of local and European tools in order to encourage the consolidation of players who respect the sovereignty of European data